zz-ICOPA 2019 Agenda


No matter what form your advocacy interests take, you’ll find the events, speakers, and topics offered at this year’s ICOPA to be worthy of your attention.

In addition to great content, we also offer you the opportunity to network with other professionals and interested parties throughout each day’s events, plus earn Continuing Education units (CEs) to help fulfill your certification requirements.

Learn more about how CEs are awarded below.


  • Thursday, October 3rd

Register HereJoin us for a screening of To Err Is Human (Learn more about this movie.)

Earn up to 2 CEs for your attendance.

4:00 PMRegistration and Networking
4:45 PMWelcome and Introductions
5:00 PMExclusive Viewing: To Err is Human sponsored by the Patient Advocate Certification Board. Watch the movie trailer here.
7:00 PMDiscussion - be prepared to share your experience, what you have learned, and how you are helping to improve outcomes.
7:30 PMAdjourn

The post-screening discussion will moderated by Michael Millenson (who is featured in the movie.)

Sponsored by the Patient Advocate Certification Board.

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  • Friday, October 4th

Independent advocates, hospital advocates, health care professionals, and individual patients alike will find interesting speakers and topics today.Register Here

Earn up to 5 CEs for your attendance.

8:00 AMRegistration, Breakfast, Networking, and
Welcome to ICOPA!
9:00 AMPanel Discussion: The State of the Profession featuring panel members from Professional Advocacy Organizations including APHA, Beryl, CMSA/Chicago, GNA, NAHAC, PACB, and WASHAA.
10:00 AMBreakout Sessions include:
  • What Advocates Do: A Day in the Life of Professional Patient Advocate
  • 2019 and Beyond: Updates to the Medicare Home Health Benefit
  • Working with LGBTQ Patients

Find descriptions of each session here.

11:00 AMNetworking Break
11:30 AMPatients Need Help Wherever They Are: When Hospitals and Independent Advocates Collaborate with Jenny Schmidt and Trisha Torrey Learn more.
12:30 PMLunch (provided) and Networking
1:45 PMTaking the Pulse of Modern Health Care: Where Are We Now? with William Rhoades, DO, FACP Learn more.
2:45 PMNetworking Break
3:15 PMUnderstanding and Managing the Psychosocial Issues of Chronic Disease
with Gary Gilles Learn more.
4:15 PMClosing Remarks
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  • Saturday, October 5th

Register HereIf you wish to extend your learning and maintain your certification, you’ll find today’s content has been built with you in mind.

Earn up to 2 CEs for your attendance.

8:30 AMRegistration, Coffee, and Networking
9:00 AMWelcome and Overview of Today's Program
9:15 AMBCPA Updates

Presented by Dr. Christine North, President of the Patient Advocate Certification Board
Learn more.

10:00 AM Networking Break
10:30 AMSaturday Session #1:

Attend your first choice of four programs being offered.
Descriptions of all programs are found here.

11:30 AMSaturday Session #2:

Attend your second choice of four programs being offered.
Descriptions of all programs are found here.

12:30 PMClosing Remarks

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Continuing Education Credits (CEs)

CEs will be awarded for attendance at, and evaluation of, ICOPA sessions. You must attend the sessions in their entirety to earn your CEs.

    • Thursday: You may earn 2 CEs for attending the Thursday movie, and the discussion afterward.
    • Friday: You may earn up to 5 CEs for attendance at sessions scheduled throughout the day.
    • Saturday: You may earn up to 2 CEs, 1 each for attendance at up to 2 workshops.


There is no charge for CEs that are pre-approved.

Continuing Education credits are pre-approved for the following certifications:
    • BCPA (Patient Advocate Certification Board)
    • Certified Case Managers (CCM)
    • Clinical/Professional Counselors
    • Marriage and Family Therapists
    • Nursing
    • Nurse Practitioners
    • Nursing Home Administrators
    • Occupational Therapists/COTAs
    • Physical Therapist
    • Psychologists
    • Respiratory Therapists
    • Social Workers
    • Other: (If we cannot offer credits for your specific discipline, we will be happy to assist you in filing your credits to the certification body that provides CEs for your discipline.)

Register HereEvaluation forms are available at the Registration Desk during the conference. They will provide the instructions you need to be sure you receive your CEs.

If you require CEs for another organization or certification, we will provide you with the paperwork you need for your application through them. Contact us to obtain that paperwork.