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Saturday, April 30

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• 7:30 to 8:30 AM  Breakfast and Welcome to Day 3

• 8:30 to 9:30 AM
The Advocate’s Role in Healthcare: The Employer’s View
Colleen Murphy, BS, MBA President & CEO of The ClareFolio Company

Half of all Americans get their health insurance coverage through their employers. While employers and employees share the cost of health care, employers bear the burden of administration, financing, and enrollment. While all business leaders want employees (and their family members) to get high-quality care, they may not appreciate the complexity of today’s delivery system. This interactive discussion will look at how might patient advocates fill the void?

• 9:30 to 10:30
From the PACB: Job Task Analysis Study: Results/Reflection and Insight into the Future
Heidi Kummer,
Danielle Marshall, and Malynnda Johnson, PhD
Patient Advocate Certification Board 
The leadership of the Patient Advocate Certification Board will update the audience with the results of the 2021 Job Task Analysis they did and the impact on the industry and the national certification.

• 10:30 to 11:30 AM 
Interorganizational Collaboration: Better Together
Carey Kempton, Lea Christo, Beth Droppert, Danielle Marshall, and Rachel Westlake
The CHCAO, the Coalition of Health Care Advocacy Organizations, was created among advocacy organizations in late 2021. They have been working together on initiatives to solidify the practice of patient/health advocacy, communication, measurements, and how all professional organizations can better serve health and patient advocacy professionals. We will have time for questions and will discuss ways YOU can get involved. 

• 11:30 to 12 noon
Wrap Up, Plans for 2023, obtaining your CEs and more!
Teri Dreher, Anne Llewellyn, Trisha Torrey

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*Note: While we hope our Agenda and Speakers won’t require changes, there will be adjustments if needed. Check back for updates.